By making a reservation and payment, you automatically agree to the following terms and conditions. Please read this policy carefully before confirming your booking.
First of all, we limit the maximum rental duration to 12 hours per day, counting directly from your agreed pick-up time. If your trip exceeds this 12-hour limit, we will consider it as overtime and apply additional charges.
Furthermore, we calculate overtime fees based on hourly rates or specific package terms. You must pay these extra fees directly to the driver at the end of your trip unless we state otherwise. Please note that customer-related delays—including late returns, sudden itinerary modifications, extended stops, or route changes—will count toward your overtime hours.
To secure your preferred booking date, you must pay a Down Payment (DP) of 20% of the total rental cost. Consequently, we only consider a booking officially confirmed after we receive this deposit. All reservations depend strictly on vehicle availability, especially during peak travel seasons, busy weekends, and public holidays.
You must pay the remaining balance no later than 7 days before your scheduled pick-up date. On the other hand, if you book a tour within 7 days of the trip, we require full upfront payment immediately. Therefore, failure to complete your final payment by the deadline may result in automatic cancellation of your tour without any refund.
The Down Payment (DP) remains strictly non-refundable under any circumstances. In addition, any unilateral cancellation from your side will result in the full forfeiture of this deposit. If you cancel the service less than 7 days before the pick-up date, we may charge you up to 100% of the total booking value. Finally, we do not issue any refunds for no-shows or same-day cancellations.
You can request a date change only if you made the original reservation at least 14 days (2 weeks) before the travel date. To do this, you must select the one-time rescheduling option inside our official Google Form.
However, please remember that each booking is entitled to one (1) reschedule only. If you submit a sudden or last-minute rescheduling request, you must pay an additional charge of IDR 200,000. All approved rescheduling requests depend on vehicle and driver availability. Nevertheless, your DP remains non-refundable and we will simply transfer it to your new schedule upon approval.
If you suddenly change your destination or add locations outside the initial agreement during the service, you must contact our Customer Service immediately for confirmation. As a result, we may apply additional charges based on distance, travel time, toll fees, parking, fuel, and operational costs. We will only process these location changes after our Customer Service officially approves them.
Bandung Driver Tour is not responsible for unexpected delays or cancellations caused by force majeure events. These events include natural disasters, extreme weather conditions, sudden government regulations, or other circumstances beyond our reasonable control. In such cases, we may offer alternative rescheduling options at our company’s sole discretion.
You must complete all payments via the official payment channels that Bandung Driver Tour provides. In addition, you must provide a valid proof of payment for verification purposes. Please remember that Bandung Driver Tour does not take responsibility for any payments that you make to unauthorized third parties.
By making a payment, you confirm that you have read, understood, and agreed to all the terms and conditions stated above. In conclusion, Bandung Driver Tour reserves the right to update or modify these terms at any time without prior notice.
To complete your payment, please make a transfer to our official bank account below:
Bank Name: Bank Central Asia (BCA)
Account Number: 1394304240
Account Holder: Aldi Maulana
Next, after you complete the bank transfer, you must send your transaction receipt to us for manual verification. Please submit your Proof of Payment directly through this link: https://bandungdrivertour.com/proof-of-payment/
The maximum rental duration is 12 hours per day, calculated from the agreed pick-up time.
Any usage exceeding 12 hours will be considered overtime and subject to additional charges.
Overtime is calculated based on hourly rates or package terms.
Overtime fees must be paid directly at the end of the trip unless stated otherwise.
Delays caused by the customer, including late return, itinerary changes, extended stops, or route changes, will be counted as overtime.
To confirm a booking date, the customer must pay a Down Payment (DP) of 20% of the total rental cost.
A booking is considered confirmed only after the DP has been received.
All reservations are subject to availability, especially during peak seasons, weekends, and public holidays.
The remaining balance must be paid no later than 7 days before the pick-up date.
For bookings made within 7 days before the trip, full payment is required upfront.
Failure to complete payment by the deadline may result in automatic cancellation without refund.
The Down Payment (DP) is non-refundable under any circumstances.
Any unilateral cancellation by the customer will result in full forfeiture of the DP.
Cancellations made less than 7 days before the pick-up date may be charged up to 100% of the total booking value.
No refunds will be issued for no-shows or same-day cancellations.
Rescheduling can be requested only if the reservation was made at least 14 days (2 weeks) before the travel date, by selecting the one-time rescheduling option available in the official Google Form.
Each booking is entitled to one (1) reschedule only.
Sudden or last-minute rescheduling requests will be subject to an additional charge of IDR 200,000.
All rescheduling requests are subject to vehicle and driver availability.
The Down Payment (DP) remains non-refundable and will be transferred to the new schedule if rescheduling is approved.
If, during the service, there is a sudden change of destination or addition of locations outside the initial agreement, the customer must contact our Customer Service for further confirmation.
Additional charges may apply based on distance, travel time, toll fees, parking fees, fuel, and operational considerations.
Location changes will only be processed after approval from Customer Service.
Bandung Driver Tour is not responsible for delays or cancellations caused by force majeure events, including natural disasters, extreme weather, government regulations, or other circumstances beyond reasonable control.
In such cases, rescheduling options may be offered at the company’s discretion.
Payments must be made via official payment channels provided by Bandung Driver Tour.
Customers must provide valid proof of payment for verification.
Bandung Driver Tour is not responsible for payments made to unauthorized parties.
By making a payment, the customer confirms that they have read, understood, and agreed to all terms and conditions stated above.
Bandung Driver Tour reserves the right to update or modify these terms at any time without prior notice.
please make a transfer to
Bank Central Asia
1394304240
Aldi Maulana
send proof of payment to ke sini https://bandungdrivertour.com/proof-of-payment/
